Customer Support Specialist
Operations · San Francisco, CA · In person · Full-time
Argo is building AI-powered job search and automated applications. We help people find relevant opportunities and handle the repetitive work of applying.
We’re looking for a Customer Support Specialist to help job seekers get the most from Argo and make sure every question gets a clear, fast answer.
What you’ll do
- Answer customer questions by email and chat, from account setup to applications, billing, and refunds.
- Investigate problems with applications and resumes, reproduce them, and send clear bug reports to engineering.
- Write and maintain help articles and saved replies so common questions get good answers.
- Spot patterns in what customers ask and share them with product and engineering.
- Handle sensitive conversations with care, since many customers are under pressure to find work.
- Improve support workflows and tools as volume grows.
What we’re looking for
- Experience in customer support or another customer-facing role.
- Clear, kind writing that adjusts to the person you’re helping.
- Thoroughness in following each issue until it’s resolved.
- The ability to learn a product in depth and troubleshoot before escalating.
- Fast, high-quality responses on busy days.
Useful experience
- Supporting a consumer subscription product, including billing and refunds in tools like Stripe.
- Support tools such as Intercom, Zendesk, or Help Scout.
- Job applications, resumes, or recruiting.
Why Argo
The work spans a polished consumer product and technically demanding automation. You’ll have substantial ownership over what we build, how it works, and how it improves for the people using it.